Verizon

Transforming IoT Response Management with Verizon Business and Scopeworker

Automating Rapid Break/Fix Dispatch

Verizon Business empowers enterprise customers by integrating its IoT infrastructure with Scopeworker’s digital orchestration platform. When an IoT-connected asset signals an alarm, Scopeworker immediately auto-sources, procures, and dispatches the optimal supplier technician directly to the asset location, often within seconds.

Scopeworker’s IoT Integration Impact

Through automated workflows and instant dispatch, Verizon Business’s enterprise customers achieve substantial improvements in cost, time, and service quality:

Cost Efficiency
Scopeworker’s intelligent procurement and dispatch system reduces operational costs for Verizon Business customers by approximately XX% by eliminating unnecessary technician dispatches, minimizing downtime, and optimizing supplier engagements.

Rapid Response Times
Automated, instantaneous technician dispatch reduces emergency response and repair times by XX%, ensuring critical systems are restored swiftly and minimizing disruptions to business operations.

Enhanced Service Quality
Technicians use Scopeworker’s app-driven Method of Procedure (MOP) workflows, standardizing processes and enhancing compliance. This results in a XX% improvement in first-time repair success rates, significantly lowering repeat call-outs.

Scopeworker is simple to use and automates high levels of cost, time and quality efficiencies.... It provides a level of live situational awareness that is truly unique... we've not seen anything like this before.

Lt Colonel Mark “Doc” Langenderfer (retd)

Verizon Business
Ex-Commander of US Airforce 50th Space Communicatiosn Squadron

Strategic Advantages for Verizon Business Customers

Real-Time Visibility and Control
Enterprise customers gain immediate oversight of incident resolution progress, technician performance, and site conditions, enabling proactive management decisions.

Seamless Transactional Efficiency
Scopeworker automates closeout acceptance and invoice reconciliation immediately upon technician completion, streamlining administrative processes and reducing manual intervention.

Improved Asset Uptime and Reliability
The instantaneous dispatch and standardized repairs ensure critical assets experience minimal downtime, directly supporting customer operations continuity and enhancing overall operational reliability.

Scopeworker’s integration with Verizon Business IoT infrastructure fundamentally changes enterprise maintenance responsiveness, enabling rapid, precise, and cost-effective management of IoT-connected assets.

Company

Verizon Business

Region

United States

Employees

99,600

Revenue

USD $135BN

Parent Company

Verizon Comm.

Ticker

NYSE: VZ