T-Mobile (Ops)

T-Mobile: Atlanta

Transforming T-Mobile’s 5G Network Operations & Maintenance

Maximizing Efficiency, Reliability, and Performance

As T-Mobile rapidly expanded its nationwide 5G network, maintaining and optimizing this expansive infrastructure became critical. Network operations and maintenance (O&M) involved managing thousands of sites, continuous monitoring, preventive maintenance, emergency repairs, and performance optimization—all requiring meticulous coordination, cost control, and consistent quality.

Scopeworker’s O&M Impact

Scopeworker’s digital orchestration platform seamlessly interconnected T-Mobile’s internal operations, vendor networks, and supply chains, providing real-time, actionable insights and intelligent workflow automation. By adopting Scopeworker, T-Mobile significantly improved:

Operational Cost Reduction
By leveraging Scopeworker’s real-time ecosystem metadata and AI-driven predictive analytics, T-Mobile reduced its O&M costs by approximately XX%, eliminating unnecessary field visits and optimizing resource utilization.

Reduced Response Times
Scopeworker’s automated workflows and predictive maintenance capabilities allowed T-Mobile to shorten emergency response and resolution times by over XX%, ensuring network reliability and minimizing downtime.

Quality and Compliance Improvemen:
AI-enhanced analytics and automated quality controls provided a XX% improvement in maintenance standards compliance, drastically reducing repeat faults and improving overall network reliability.

Within the first quarter, Scopeworker halved the average cycle times of our break-fix dispatches... cost and quality efficiencies also continued to improve each quarter.

Regional Director

T-Mobile USA

Strategic Advantages for T-Mobile

Enhanced Network Reliability
Real-time monitoring and predictive maintenance proactively addressed potential issues before they impacted customers, reinforcing T-Mobile’s reputation for a reliable, robust 5G network.

Greater Visibility and Control
Scopeworker's integrated platform provided T-Mobile executives unprecedented transparency, enabling proactive decision-making and strategic oversight across all O&M activities.

Superior Customer Experience
Improved reliability, reduced downtime, and enhanced service quality directly translated into superior customer satisfaction and brand loyalty.

Scopeworker has fundamentally redefined the management and maintenance of T-Mobile’s expansive 5G infrastructure, setting new benchmarks in operational efficiency, network reliability, and customer satisfaction.